CX Design & Strategy

CX Design & Strategy

Adopt a customer-focused approach to problem-solving by exploring creative tools such as personas, empathy mapping, and CX strategy.

Adopt a customer-focused approach to problem-solving by exploring creative tools such as personas, empathy mapping, and CX strategy.

CX Design & Strategy online courses and degrees

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Customer Experience Strategy and Design

Icon / Small / Calendar Created with Sketch. 01 Jan 2025 - 31 Dec 2025
Icon / Small / Location Created with Sketch. FUTURE SKILLS SHORT COURSE | 6 weeks | NEXT START 12 May 2025
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Graduate Certificate in Service Design

Icon / Small / Calendar Created with Sketch. 01 Jan 2025 - 31 Dec 2025
Icon / Small / Location Created with Sketch. POSTGRADUATE | 6 months full-time | 12 months part-time | APPLICATIONS CLOSE 23 June 2025

Other Design study areas

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Design Thinking

Think outside the box and creatively learn how to solve the right problem the right way by putting yourself in your customers' shoes.

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Graphic Design

Visually communicate meaningful solutions by learning design principles such as colour, typography, layout, and more.

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UX and UI Design

Adopt a user-centric approach to problem-solving, use research, prototyping, and visual elements to create experiences that delight.

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Related learning topics

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Top digital design podcasts in 2023
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So which podcasts are worth your precious listening time? Here are some of the most popular design podcasts for 2023.

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What’s the difference between UX, Service Design and Digital Product Design?
Icon / Small / Calendar Created with Sketch. 27 Sep 2023

They’re great careers for people who are curious, analytical, creative, tech savvy. But which one is right for you?

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What’s it like working in service design?
Icon / Small / Calendar Created with Sketch. 20 Jun 2023

We caught up with Daniel Scow from Industrie&Co to find out about the growing demand for service designers and how it differs from other design practices.

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What is design thinking?
Icon / Small / Calendar Created with Sketch. 19 Sep 2022

In the past, some companies had the ethos of ‘design it, and they [customers] will come’. As the business landscape has become more competitive, companies have had to place greater consideration of customers’ needs and requirements.

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Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.

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aboriginal flag float-start torres strait flag float-start

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.

More information
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